Happy Dentists = Happy Patients

Have you ever noticed uncanny personality resemblances between patients and their dentists? In many practices it is safe to say that like definitely attracts like. I’ve personally observed, as well as spoken with many specialists and team members who’ve seen the same thing, referred patients often appear to have similar personalities to their referring dentists… In other words, professional patients like professional doctors, detail-oriented patients like thorough doctors, chatty patients like chatty doctors, inquisitive patients like patient doctors, etc.

So, do happy doctors attract happy patients or is this a “chicken and egg” question- which comes first? I’m not sure; however I am sure that a happy patient is not typically going to be comfortable with a doctor who never smiles or who has a team that always seems stressed out.

Thankfully, I’ve had the pleasure of working with a dentist who is a joy to work with. He truly loves his profession, enjoys working with patients, and yes, he is also happy with his personal life and his family and it shows. Likewise, his patients rave about him. I have never seen so many positive testimonials from patients, team members and colleagues- and in the many years I’ve worked with this man I have never heard a patient complain about him (Never, and yes, we survey like crazy in this practice).

The moral of this story is, act like the patients you want to attract and care for. Want kind patients, be kind… want patients who appreciate high quality, run a high-quality practice- in every sense of the word.

Comments? I’d love to hear from you.